Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the nation, ensuring that we provide the very highest levels of responsiveness to you at all times. SHOPEL will inform Seller when SHOPEL receives Buyer’s Purchase Monies. Unless otherwise agreed with SHOPEL, Seller should then make the necessary arrangements to have the purchased item delivered to Buyer and provide details such as the name of the delivery company, the tracking number, etc. to Buyer through the Site. All deliveries and shipments are handled by the sellers.

The Seller must use his/her best effort to ensure that Buyer receives the purchased items within the time period specified (for offline payment) by the Seller on Seller’s listing.

Users understand that Seller bears all risk attached to the delivery of the purchased item(s) and warrants that he/she has or will obtain adequate insurance coverage for the delivery of the purchased item(s). In the event where the purchased item(s) is damaged, lost or failure of delivery during the course of delivery, Users acknowledge and agree that SHOPEL will not be liable for any damage, expense, cost or fees resulted therefrom and Seller and/or Buyer will reach out to the logistic service provider to resolve such dispute.

For Cross-Border Transaction. Users understand that all cross-border import and export transaction are subject to local laws and regulations. Seller should familiarise himself/herself with all import and export restrictions that apply to the designating country. Seller acknowledges that SHOPEL cannot provide any legal advice in this regard and agrees that Seller will bear all risks and liabilities associated with import and export of any Seller’s item to the designating country.

The time frame for order delivery is divided into two parts:

Processing Time : Order verification, tailoring, quality check and packaging. All orders are sent to the seller for dispatch within 24 hours after the order is placed.

Shipping Time : All orders are shipped by the seller. Please email us at info@shopelmarketplace.com to review the status of your order if not received. Refunds will be handled through email if necessary.

Returns : Our policy lasts 7 days. If 7 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange. Please refer Return & Refund Policy.

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